Medical Cannabis Supply FAQ

* Please click or switch focus to an item to expand and reveal answers to the frequently asked question.

Can I order cannabis products from CannTrust?

Not at this time.  Health Canada has reinstated all of CannTrust’s licenses and our team is in the process of recommencing full operations across the business. At this time, the Company cannot provide an exact time-frame for when its products will be available, but is targeting Q4 2020. We will provide additional information on product availability and timelines as soon as this is available.

What is CannTrust doing to resume operations and sell cannabis products?

CannTrust has now satisfied regulators that the Company meets all regulatory requirements. Health Canada has now reinstated both our Fenwick Perpetual Harvest Facility license and our Vaughan Manufacturing Facility license. At this time, our operations teams are now in the process of recommencing full operations across our business. While we cannot provide an exact time-frame for products being available in the market, we are targeting Q4 2020 to have products available for sale. As we resume operations, we look forward to regaining the trust and confidence of our shareholders, patients, customers and partners.

Are the products safe?

All CannTrust products have passed third party testing by Health Canada licensed labs for both safety and quality.

Can I get a refund for CannTrust products in my possession?

Yes. Please contact our customer care team at or 1-855-794-2266 and they will assist you in shipping your unopened products back to CannTrust for a full refund.

Who do I talk to if I have questions?

Our Customer Care team will be able to assist you. You can reach them at or 1-855-794-2266.

Dear Valued Customer,

Given the evolving COVID-19 situation across the country, CannTrust is acting in accordance with the guidance for social distancing, where possible. Our customer service department remains open, but due to a reduction in on-site staff you may experience a delay in our response time. As we deal with a critical situation, the safety of our patients, employees, partners, and community at large is of utmost importance for us.

We thank you for your understanding and we hope to return to regular service levels as soon as possible.