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Veterans Assistance

CannTrust is committed to supporting Canadian veterans on their journey of accessing medical cannabis. We are proud to offer veterans a seamless process in navigating the steps necessary to get VAC coverage for the full cost of their medications.

CannTrust offers hassle-free access to medical cannabis for Canada‘s veterans by working hand-in-hand with Veterans Affairs to ensure seamless claim processing and prompt reimbursement.

CannTrust will submit medical cannabis claims if a veteran has:

  •       A Veterans Affairs client number beginning with the letter ‘K‘*
  •       A completed Medical Document filled out by a health care practitioner
  •       Confirmation of registration with CannTrust
  •       A letter or documentation of your specific medical condition(s)

Veterans Affairs will also reimburse up to $300 every three calendar years for vaporizers. Please call one of our customer care team members at 1-855-RX4-CANN (794-2666) for more details.

Pre-Approval

Here at CannTrust, we believe in making the process as easy as possible, which is why we have a pre-approval program for veterans. This means you can start treatment as soon as you are a registered patient of CannTrust, and you do not have to wait the 6 to 8 weeks for VAC to authorize coverage. Contact us today to see if you are eligible for our pre-approval program.

Personalized Care

We value those who have served our country. Approved veterans benefit from personalized Customer Care, ordering services via phone as well as 24/7 access to our online ordering system. Let us guide you in getting the best care possible.

We encourage all veterans considering medical cannabis to contact CannTrust customer care at 1-855-794-2266, or email us at veterans@canntrust.thedev.ca.
For more information, please visit our FAQs.

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Dear Valued Customer,

Given the evolving COVID-19 situation across the country, CannTrust is acting in accordance with the guidance for social distancing, where possible. Our customer service department remains open, but due to a reduction in on-site staff you may experience a delay in our response time. As we deal with a critical situation, the safety of our patients, employees, partners, and community at large is of utmost importance for us.

We thank you for your understanding and we hope to return to regular service levels as soon as possible.